InBound Voice

  • How many calls am I receiving?
  • How many calls are answered – how many are missed?
  • How many enquiries does my advertising produce?
  • When are my busy hours and how can I ensure that I do not miss calls when my lines are busy?
  • What happens to calls when the office is closed?

Inbound from Reefstream Network Services provides you with online access to a full range of Inbound call routing features and Management Information that can help address these issues. In today's ‘Customer Economy’ these powerful enhancements to Customer Service can give your organisation a leading edge. The services are network based–therefore you won't even need to purchase equipment to subscribe

What are the Benefits?:

  • Fast and easy online provisioning by Reefstream Network Services
  • Available on geographic (01, 02) and non geographic number ranges (0845, 0870, 03, etc.) – the ability to generate a national image or a local presence
  • Pick the number for your business
  • Forward calls via our online portal in an instant
  • Online feedback on your call handling performance
  • Business Continuity for incoming calls

The following levels of service are available:

Contact Point

An Inbound business service that provides you with online control of your call routing and call information. This product empowers you to manage your Customer calls in an efficient and productive way, leading to improved Customer Service and higher Customer retention.

Features include:

Time of day/day of week routing, diverts on busy/out of hours and online graphical depictions of your Inbound call statistics.

Contact Path

A sophisticated package of Inbound services enabling you to manage and route calls across your business based on who the caller is, where they’re calling from and your own internal operations.

Features include:

Time of day/day of week routing, diverts on busy/out of hours and area based routing according to local area code or telephone number of caller.
Easily interpreted graphs of your Inbound call statistics will be available online. Snapshot data provides you with results of call handling efficiencies – enabling you to make informed decisions.

Contact Pro

A full range of contact centre services delivered to your desktop, with a wide range of routing, monitoring and managing tools to empower you to perfect Customer Service.

Control powerful call handling features such as Customer call announcements, auto attendant options and call queuing preferences. Complement this with call recording and advanced online statistics for monitoring and management information that provides you with complete visibility of your Customer’s calling experience.