InTouch is a business telephone system which works on your broadband connection.   InTouch can be tailor made to suit your specific business needs, is flexible and portable.  It is ideally suited to small businesses, branch offices and mobile workers.  The service is feature rich and has an emphasis on control and administration, allowing you to configure the system exactly to your business’s requirements (even if these requirements frequently change). With this versatility you can manage your business more effectively by ensuring you never miss a call, at a price you can afford and without having to buy an expensive PBX.


The Benefits of Intouch

Features you can easily control – InTouch is provided with a wide range of call handling and management features as standard, all operated through an easy to use web portal.

  • Intouch can enable change – The service can help businesses be more efficient, work more flexibly by enabling home working, and improve customer conversations.
  • It is ideal for branch offices – As the service is provided centrally you don’t need an expensive system on each site, so you can get all the functionality you need without compromising on price.
  • There are no hidden costs – As Intouch is hosted on your behalf, there are no maintenance charges or running costs.
  • It’s an on-demand service – You only pay for what you need and on a simple per seat basis. As you are not buying a PBX there is minimum capital outlay and no financing costs to consider.
  • Numbering is made easy – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. But whatever you choose, your number will always go wherever your business goes.
  • Extend your business reach – Use any local area number no matter where you are located. Have a London number in Leeds!
  • Unexpected events won’t disrupt your business – Whether it be snow or floods Intouch business continuity features allows your business to carry on making and taking calls.

The Sophisticated Phone System

How Does it Work?

InTouch is provided with the latest Cisco IP Phones, or alternatively we can connect your existing analogue handsets to the service. The IP link that carries the calls will typically be a business grade broadband service enabling high quality and reliable communications. 

Key Features

Intouch provides a broad range of user call handling features as well as a powerful administrative management capability. Administrators can choose to pass down control to the user or they can retain control of the individual user features.

  • Call Handling
  • Call Hold – with optional Music on Hold
  • Call Transfer – to any internal or external number
  • Call Pick Up - answer a group member’s phone
  • Call Park – hold a call and pick it up on another phone
  • Conferencing Facility - dial a 3rd party into an existing call
  • Voicemail to Email – with text notification and with .wav file attached to your email for convenient message pick up

Administration & Management Tools

  • Inline administration – for control and management of all users
  • Call History – view or download all calls made, received and missed across all users
  • Advanced Call Reporting

User set-up and Configuration:

  • Call Barring (ability to block a variety of outgoing call types, as well as inbound calls and all calls on a per user basis)
  • Assign short codes to all users
  • Define the number presented to called parties
  • Define Call Pick Up groups
  • Manage optional features – Music on Hold and Call Recording
  • Diagnostic support tools - identify and fix configuration and user errors
  • Dial plan and short code assignment - for internal and external contacts

Call Routing

  • Call Forwarding – route calls to groups of users
  • Call Divert – when busy, unanswered or for all calls
  • Reject call to Voicemail – choose which calls you answer
  • Do Not Disturb - activate all calls to voicemail from handset

Contact Management

  • Outlook Dialer – allows you to dial directly from Outlook
  • Personal Directories – with short code assignment
  • Company and External Directories – accessible from all user IP handsets

Value Added Services

  • Optional Call Recording – flexible and highly configurable
  • Optional Bespoke Messages on Hold
  • Market or advertise your business
  • Fixed line SMS
  • Screen popping – incoming call and voicemail alerts to your desktop
  • Your Choice of Handsets

Who is Intouch Aimed at?

Thousands of customers across the UK and internationally use Intouch. Here are some of the typical examples of how the service is being used.

Branch offices – don’t compromise on call handling between sites and don’t pay over the odds to transfer and route calls between offices. Intouch connects branch offices together, calls are free between locations and everyone shares the same dial plans and directories.

Dynamic businesses wanting flexibility – businesses with employees who are regularly on the move or out the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile or their colleague. And if theymiss a call they can pick up their voicemail no matter where they are.

Improving customer contact – put calls on hold, play marketing messages, move calls seamlessly between users and offices, and your customers will get the best experience when calling your business.

Franchised business – the franchisor can keep control of the numbers used across their franchise and also manage changes of and to franchisees.

Temporary sites – the Intouch Opex model, ease of installation and reusability makes it ideally suited for use on temporary sites.

Organisations that prefer outsourcing and Opex – hosted on your behalf, there are no maintenance charges or running costs and you pay for what you use on a simple per-user basis.

Training and monitoring – Intouch provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of the mouse.